Contact Us
Our team of experts at Travel Indonesia e-CD are here to make the application process as smooth as possible.
We’re dedicated to ensuring your e-CD is approved. That’s why we support you every step of the way, from guiding you through the online form to dealing with post-application queries.
If you have any doubts or questions about the e-CD or our services, this page is for you.
Here you’ll find:
- Useful links
- Common questions
- Information about our team
- Ways to get in touch with us
Useful Links
Our site has been designed to provide you with everything you need to know about the e-CD customs form. Take a look at our most-visited pages to see if you can find what you’re looking for:
Can We Answer Your Question?
Here are some of the most commonly asked questions about the e-CD and our services:
I’ve submitted my e-CD but haven’t received a confirmation email, what should I do?
If you haven't received a confirmation email after submitting your e-CD, please do the following:
- Check in Spam/Junk folders
- Confirm email address is correct
- Check payment was successful
If you still do not find the confirmation, contact our support team.
How do I check the status of my Indonesia e-CD application?
We send all updates on your e-CD application by email. To check the status of your request, simply check the latest email from us.
I’ve made a mistake on my e-CD form, what should I do?
If you realize that you have made a mistake on your e-CD form, please contact our support team immediately.
Depending on the status of your application there may be time to correct the mistake.
Is my personal information protected?
Yes, your personal information is protected. We use advanced security measures to ensure that all your data is kept confidential and secure. For more details, please refer to our Privacy Policy.
What does the e-CD processing fee include?
When you complete your e-CD with us, you benefit from a number of additional services.
Our processing fee includes the following:
- Simplified form with tooltips
- Expert application review
- Correction of mistakes/missing information
- 24/7 customer support
- e-CD recovery by email
- Refund policy
Will I get a refund if my application isn’t successful?
We offer a full refund if your e-CD application is not approved. You can request a refund by contacting our team and stating the reason for contact as a refund request.
Our Team of Experts
Our team of travel professionals is made up of a wide range of expertise, including:
- Researchers and editors
- Web developers and designers
- Customer service agents
These experts work together to ensure you get the best possible service when you complete your e-CD form through our platform.
Customer service tailored to you
Our customer service team offers you a number of flexible features:
| Choose your language | We speak over 15 languages including English, Italian, French, and Spanish |
| Contact options | Choose from our contact form, live chat, or email |
| 24/7 service | Contact us when it suits you |
Contact Travel Indonesia e-CD
The easiest way to get in touch with us is through our contact form, which is active 24/7.
Other contact options
If you prefer to contact us by email, you can do so at: info@travelindonesia-ecd.com